FAQ

A: Our products are shipped from our warehouse in California. All orders are processed and shipped from this location. As we grow, we may expand our operations to the East Coast. If this happens, we will notify our customers via updates on our website and social media platforms.

A: For wholesale orders, each product has a minimum order quantity (MOQ) requirement. Typically, we require a minimum of one carton per product item. Feel free to contact us for specific MOQs for the products you're interested in. There is no minimum order value for total orders, so you can order as needed, provided the MOQ for each item is met.

A: Reordering is easy! You can place your reorder by following one of these methods: 1. Order Sheet: Submit an order sheet through our website, detailing the products (item#) and quantities you wish to reorder. 2. Email: Email us your order details, and we will process it for you. If you’re unsure about which products to reorder or have any questions, our team is here to assist you.

A: For in-stock products, reorders typically take 1-3 business days to process and ship. If an item is out of stock, we will inform you of the expected lead time based on our restocking schedule. We will work closely with you to confirm timing and delivery details. If you have urgent needs or require specific shipping arrangements, please contact our customer service team, and we’ll do our best to accommodate you.

A: Yes. Our candles and diffusers are crafted with plant-based waxes, lead-free cotton wicks, finest fragrance oils and safe diffuser solvent formulations. All ingredients comply with international safety standards (IFRA, CLP, SDS, COA), ensuring a clean and safe experience when used as directed.